How Does Self Storage Work at The Space Program?
It’s a quick, simple process to get your stuff looked after here at The Space Program. I’ve written loads of information on this page which should answer all your questions. The basic steps are:
- Decide which size unit you need
- Complete the formalities – sign a contract, prove your identity and set up payments.
- Move in when you’re ready.
It’s so quick and simple, we don’t need any prior notice. You can just roll up during our opening hours with your stuff, your ID and your means of payment. You’ll be moving in within 10 minutes. You might not even have finished the coffee we’ll have made for you!
So, here are the details.
- Decide how much space you need
Think about whether the amount of stuff you need to store would fit into a single garage. That’s about the same amount our most popular 20ft unit would hold. If you have less than this, you’ll need a storage compartment. If it’s way more than this, you might need more than one unit or even a whopping 40ft container.
Once you’ve decided the size you need, we quote you a fully inclusive weekly cost. This includes:
- Insurance for up to £20,000 worth of goods, although more can be arranged.
- A high-security padlock which is designed to be anti-saw, anti-pick and drill resistant.
- 24-hour access is included in almost all our locations. You will be made aware upfront if this is not the case.
We quote our charges without VAT since we have a large number of business customers. To calculate the cost including VAT, multiply the rate we give you by 1.2, or just ask us to work it out for you.
You are welcome to call in for a look around any of our depots during opening hours. The kettle is usually on and there is always a fridge full of cold drinks. You can check the size of the units and see which suits you best.
- The Formalities
Once you have decided which size you need, we need to complete the formalities before you move in. If you’re in a hurry, it is possible to do this on the day you move in. I’ve written quite a bit here so that you have all the information. Signing up is really quick, so the formalities usually take less than 5 minutes. We’ve worked hard to make it as simple as possible for you.
For everyone’s protection, we have a contract which has been approved by Trading Standards. This a condition of membership of our industry body, The Self Storage Association. You can be sure there are no sneaky or ambiguous clauses in our contract. It is designed to be fair to both parties.
As a professional operator, we like to know our customers. This isn’t just because we are a friendly bunch (and if you don’t believe me, take a look at our Trustpilot reviews). We need information about our customers because we have obligations under anti-terrorism legislation. We also like to stay on the right side of HMRC.
This is why we will ask you for two different kinds of ID before you move in. One must be a photo ID. A Driving Licence or Passport would be fine. The other must be something with your name and current address on it – a utility bill for example. If you are signing on behalf of a company, we will also ask for proof that you work for that company. Headed paper or an ID badge would be suitable for this.
We keep all your information safe and secure. We are registered with the Information Commissioner’s Office. We would NEVER sell or pass your personal details to any third party unless we are legally required to do so. We keep copies of your ID for our records in case we are ever asked to produce them by the authorities.
Our Important Information Booklet
There will be a lot of information given to you when you sign up. When you join us in the wonderful world of self storage, we will give you a booklet with all the information you need. This means you don’t have to commit it all to memory. If you have a question that you can’t find the answer to, there’s always someone on the end of the phone to help.
Paying for Your Storage
We will show you how we work out the amount your storage will cost up until the end of the month. If it’s towards the end of a month, we’ll work it out until the end of the next month. This is the amount you will pay on the day.
We then work out your regular monthly amount. Using your bank details and with your permission, we’ll set up a monthly Direct Debit. This means that you don’t need to remember to pay your bill each month and we don’t have to bother you.
If you choose not to pay by Direct Debit, we will add a monthly administration charge. This contributes towards the cost of the extra communication with you and the admin required to process your payments.
Our minimum storage term is two weeks. If this is all you need, this is all you pay for. You are welcome to move out before the end of the two weeks but you will not receive a refund. If you stay for longer, that’s not a problem. We’ll ask you to join the normal monthly schedule. This just helps us keep our administration down, which helps us keep such great prices.
You Keep the Keys
Once everything has been signed up, you will be given one of our hardened steel padlocks and two keys. These are the only keys for this lock and you keep them. For everyone’s security and protection, we cannot keep keys for you. You are free to make further copies of your keys to give other people access to your unit.
You will also be given your unique gate access code. This will give you out of hours access to the depot. We do not have one general access code which could be passed on to others. Having unique customer codes helps us keep track of who is coming and going. This is for everyone’s security and peace of mind. Of course, the 24-hour CCTV records all comings and goings just in case we should ever encounter any problems.
Our unbeatable level security is there to reassure our customers that their possessions will be safely looked after. It is also there to deter anyone who may have other ideas! We are very proud of our 100% security record having been in the storage business since 2002.
- Moving-In Day
You can now move in whenever suits you. Just reverse your vehicle up to your ground level unit and unload directly into it. Lock up when you’re finished, use your gate code to get out of the depot then leave the security to us.
Here are the answers to other questions you may have:
Can you help me with getting my stuff to you?
Some depots have a large VW Transporter van available which you can borrow free of charge. You just need to arrange the insurance. Just ask us for details.
Every depot works with local removal companies so we’re able to recommend someone if you need some help.
How Do I Come and Go?
The gates are always open during the day whilst the depots are manned. Outside of those hours, you can use your gate code to get in and out. There is floodlighting during the hours of darkness. There is no limit on the number of times you can access your unit and we do not need any notice. Just don’t forget to bring your keys with you.
What can I keep in my unit?
There are very strict rules about what can and what cannot be stored in your unit. Basically, if it’s illegal, if it breathes or might explode, you can’t store it! We can explain the full details when you come to see us. If you are unsure about a specific item, please just ask us.
What About Moving Out?
We’d be very sad to see you go if you no longer need your unit. We just ask you to give us 14 days’ notice of your intention to move out. This can be done in person, over the phone, by email or even by letter if you prefer.
After you have given notice, you can move out whenever you are ready. You will need to come into the depot during opening hours to complete the off-hire formalities. This is so that the contract is properly, legally terminated.
First, we need to sign the off-hire documentation. This acknowledges that you have no further liability for paying for the unit. We will calculate any payment or re-payment due to settle your account.
You must also return your padlock, the keys we issued you and any copies you had made. These will be returned to our stock for random reuse, including use at another depot. This is so that padlocks are not associated with any given container just in case there are any keys unaccounted for.
What happens if I get behind with my payments?
If you should get behind with your payments, we will instigate the Self Storage Association process for dealing with customers in default of payment. This starts with another lock being applied immediately to your unit, denying you access. This is called overlocking. When you settle your account, the overlock will be removed. Your gate access code will also be disabled.
We will communicate with you and try to work with you to get the debt settled. If we are unsuccessful, your goods will ultimately be disposed of. We will then take whatever legal steps necessary to recover any money owing to us. For this reason, it is very important that you keep us up t